Ham Kerr Real Estate Agents
Privacy Policy
- Introduction
Ham Kerr Property (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with us, whether through our website, email, phone, or in person. This includes interactions relating to property sales, leasing, property management, and general enquiries.
We comply with the requirements of the Privacy Act 1988 and the Australian Privacy Principles (APPs), ensuring your information is handled in accordance with Australian privacy laws.
- What Personal Information We Collect
In the course of providing our services, we may collect personal information necessary to support property transactions and communication.
This may include your name, phone number, email address, and postal address when you make an enquiry, request an appraisal, or engage our services. Where required, we may also collect identification details such as a driver’s licence or passport, particularly for legal documentation, verification, or compliance purposes.
For buyers, tenants, landlords, and vendors, we may collect property-related preferences, financial information relevant to applications or transactions, and records of your interactions with us. This can include emails, call notes, inspection attendance, and submitted forms.
When you use our website, we may also collect limited technical data such as your IP address, browser type, and browsing behaviour through cookies and analytics tools to improve your experience.
- How We Collect Your Information
We collect personal information directly from you whenever possible. This occurs when you submit an enquiry through our website, request a sales or rental appraisal, register for inspections, or communicate with our team via phone, email, or social media.
Information is also collected during the course of providing real estate services. For example, when preparing contracts, coordinating inspections, managing buyer enquiries, or facilitating offers and negotiations.
In some cases, we may receive information from third parties. This can include conveyancers, legal representatives, referees, marketing platforms, or utility service providers. Additionally, certain information may be collected automatically when you interact with our website through cookies and tracking technologies.
- Why We Collect Your Information
We collect and use your personal information to effectively deliver our real estate services and provide a seamless experience throughout your property journey.
This includes assisting with buying, selling, leasing, and managing properties, as well as responding to your enquiries and providing relevant property information. Your information allows us to coordinate inspections, prepare documentation such as Contracts of Sale and Vendor Statements, and manage offers and transactions efficiently.
We may also use your information to keep you informed about properties, market updates, and services that may be of interest to you, where you have provided your consent. In addition, your information helps us improve our systems, refine our marketing strategies, and ensure compliance with our legal and regulatory obligations.
- Disclosure of Personal Information
To provide our services, we may share your personal information with relevant parties involved in a property transaction or service delivery.
This may include buyers, sellers, landlords, and tenants where necessary to facilitate a transaction. We also work closely with professional service providers such as conveyancers, solicitors, financial institutions, and settlement platforms to ensure transactions are completed accurately and efficiently.
In the course of marketing and managing properties, your information may be shared with trusted third-party providers such as photographers, stylists, and digital marketing platforms. We also utilise systems such as CRM platforms, electronic signing tools, and secure payment systems to manage workflows and communications.
Where required by law, we may disclose your information to government authorities or regulatory bodies.
We take reasonable steps to ensure that any third parties we engage handle your information securely and in accordance with applicable privacy laws.
- Overseas Disclosure
Some of the systems and platforms we use to operate our business, including cloud-based CRM and marketing tools, may store or process data outside of Australia.
Where this occurs, we take reasonable steps to ensure that your personal information is protected and handled in a manner consistent with Australian privacy obligations. This includes working with reputable providers who maintain appropriate data security standards.
- Website Cookies and Analytics
Our website uses cookies and similar technologies to better understand how visitors interact with our site and to enhance your browsing experience.
These tools allow us to analyse website traffic, identify popular pages, and improve the overall functionality of our website. In some cases, cookies may also be used to deliver relevant advertising or remarketing content.
You can choose to disable cookies through your browser settings, although this may affect the functionality of certain features on our website.
- Data Security
We take the security of your personal information seriously and implement reasonable measures to protect it from misuse, interference, loss, or unauthorised access.
This includes the use of secure systems, restricted access to sensitive data, and working with trusted platforms for document management, electronic signing, and financial transactions. While no system is completely immune to risk, we continually review and improve our processes to maintain strong data protection standards.
- Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or outdated.
If you would like to access or update your information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.
- Marketing Communications
From time to time, we may contact you with updates about properties, market insights, or services that may be relevant to you.
You will only receive marketing communications where you have consented or where it is otherwise permitted by law. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.
- Complaints
If you have any concerns about how your personal information has been handled, we encourage you to contact us so we can address the issue promptly.
We will investigate your complaint and provide a response within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, systems, or legal obligations.
The most current version will always be available on our website.
- Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
Ham Kerr Property
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Office Address]